Are phone or email messages being lost, or core tasks not being completed because your support staff can't communicate in basic English?

Course

English for Support Staff

Objective

For Support Staff to be able to master basic communication in English by phone, email and face-to-face.

Participants

Personal Assistants (PAs), Coordinators, Receptionists and those with international office or client contact.

Trainer

Qualified to teach English from the University of Cambridge (CELTA, or equivalent), highly experienced and speaks English as a first language.

Duration

192 academic hours per English level, scheduled at your convenience.

Levels

Elementary, Pre-Intermediate & Intermediate.

Class Size

5-15

Location

100% face-to-face in meeting room space in your offices or blend of online and face-to-face.

Contact us to find out more

Highly qualified and experienced English teachers will train your support staff in the 4 core skills of speaking, listening, reading and writing. Participants will learn the core grammar, pronunciation and everyday vocabulary and phrases in order to communicate in a professional and appropriate manor. Executive English Training (EET) uses the communicative approach as a methodology to ensure maximum practise in a fun and relaxed environment, so that the skills they learn are readily transferable to the workplace.

All individuals are placement tested in order to assess English level then allocated to groups based on these results. Courses are offered at Elementary, Pre-Intermediate, Intermediate, Upper-Intermediate and Advanced levels. At Elementary and Pre-Intermediate levels, participants learn the general English they need in order to communicate in everyday English. At Intermediate level and above, participants will learn business-orientated language and practise vocabulary and structures that are specific to your industry sector.

Sectors covered include: Financial Services, Information Technology (IT & ICT), Recruitment, Consultancy, Outsourcing, Transport, Education, Security, Marketing & Advertising, Engineering, Insurance, Oil & Gas, Aviation, Accounting, Mining, Travel & Tourism, Manufacturing & Retail, Law, Journalism & Media, Infrastructure & Construction.

Class sizes are typically between 5-15 people and held in your offices at your preferred time of day. These courses generally create more motivated and committed employees who have a huge impact on the perception of your organisation as they are often the first point of contact for customers, partners and other offices around the world.

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